Need help? Email [email protected] and we’ll get back to you.
How does Lumi analyze my skin? You take or choose a clear, well-lit selfie. Lumi sends it securely to our AI to score 10 skin traits and build a personalized routine. You get results in seconds.
Is Lumi a medical diagnosis? No. Lumi gives cosmetic insights for general guidance only. It is not a medical device and does not diagnose or treat any condition. See a dermatologist for medical concerns.
What do I get with Lumi Pro? Unlimited skin scans, your full 10-trait breakdown, a personalized AM/PM/weekly routine, and progress tracking — with no ads.
How much does it cost? Start with a 7-day free trial, then $29.99/year. A monthly plan ($4.99) is also available. Cancel anytime.
How do I cancel? Open the iOS Settings app → tap your name → Subscriptions → Lumi → Cancel. Or in Lumi: Settings → Manage subscription.
How do I restore my subscription on a new device? Open Lumi → Settings → Restore purchases.
Do you store my photos? Your photos and history are stored locally on your device. Photos sent for analysis are processed to create your results and are not used to train AI or sold. See our Privacy Policy.
Do I need an account? No. Lumi works without any login.
For the most accurate score Use bright, even, natural light, face the camera straight on, and remove makeup, filters, and glasses.